So my Xbox 3-Shi**y (normally 360) just took a dump on me. It had been acting up a bit lately by locking up during games and what-not, but today it locked up on a game (Deadrising) and decided to stop working altogether! Happy Thanksgiving to me!
While the support guys at 1-800-4MY-XBOX were incredibly nice, they really, really pissed me off. I bought my lovely paperweight in July shortly after my birthday and played it a bit, but not a TON. As soon as Saint’s Row came out, I played it a bit more, but haven’t really put it to much use since then. Sure, I’ve played it here and there, but definitely not to the point of breaking it!
So of course my box is out of warranty (ended in September) and I get the opportunity to pay $139 to get it fixed because I didn’t opt for the extended warranty. Wait, do you hear that sound? That’s the sound of me getting screwed, and they aren’t done with me yet. Not only do I get to pay for the opportunity to play my $400 device, I get to wait THREE weeks to a month while they handle it!! Thank you sir, may I have another??!!
So let’s get this straight:
1. I pay around $500 ($400 plus tax) for an Xbox360 Premium or Pro package, not including games.
2. I get to play for around 4 and a half months.
3. I get to pay $139 to play longer or I have a very expensive paper weight.
4. I have to wait a month to get it back.
So according to Microsoft, Play and Pay are only separated by one letter, how bad could that be right?
What puts the icing on the cake for this story ladies and gentlemen is that at 11 AM PST today, Amazon was selling 360 core systems for $100!!! (Click here to see what I’m talking about) So if Lindsey hadn’t bitched at me about buying one, I could’ve had a new one CHEAPER than the cost of sending my broken one back to Microsoft to be repaired (this was before my current 360 was dead like Kevin Federline’s career).
So now I’m really upset and of course I turn to Google to help me justify my anger. Oh. My. God. There are so many people affected by this problem that I can’t even fathom that there hasn’t been a recall on this thing! A simple search for “Xbox 360″ and “red lights” generates over 4 million hits !!!!
Granted, when the 360 first came out, there were a ton of people suffering from what were described as “cooling issues”. The units apparently were very poorly designed and would overheat very easily. Adam from Xbox Support assured me that those issues had been resolved and that mine could only be described as a “General Hardware Failure” and would not be related to the heat problems experienced by so many others.
Folks, this just isn’t an isolated problem. There are Xbox related websites publishing “guides” on the “Red Ring of Death“. One of my favorite and most respected sites, Ars Technica has published a warranty breaking “do it yourself” guide to dealing with the problems. Thousands of people are having these problems. Where is the outrage?
I’ll be voicing my displeasure as many places as I can and getting the word out that this is a bigger problem than they’re letting on. There are serious design and quality issues at work here and they need to be resolved without an additional investment by the consumer.
In the mean time, I’ll be writing a letter to Microsoft’s Xbox Support team at the following address:
Microsoft Corporation
Attn: XBox Support Program
One Microsoft Way
Redmond, WA 98052
To be clear here folks, I understand that bad things happen to electronics. I understand that there may be issues here and there, but to make the consumer pay for your design issues is just plain wrong. Admit you have a problem and fix it, or stop selling the product. To force me to pay for you to fix a problem that shouldn’t have happened in the first place is simply flawed. Shouldn’t a product like this last longer than 5 months?
Update: If you’ve experienced issues with your 360, please sign this online petition to voice your displeasure with Microsoft’s 90-day warranty:
http://www.petitiononline.com/xbox360w/petition.html
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